Terms & Conditions
Rhévelle Return & Refund Policy
At Rhévelle, each piece is carefully inspected and packaged before dispatch to ensure it reaches you in excellent condition.
Due to the nature of our products, all sales are final.
We do not offer returns, exchanges or refunds for change of mind, sizing concerns, colour preference, styling preference or any other personal preference.
Damaged or Incorrect Orders
Returns will only be accepted if:
- The product received is damaged or defective at the time of delivery; or
- You receive an incorrect product that does not match your confirmed order.
If you receive a damaged or incorrect item, please contact Rhévelle within 6 hours of delivery.
Your request should include:
- Your order number
- Clear photographs of the product
- Clear photographs or video showing the damage or issue
- Photographs of the original packaging, where applicable
Claims submitted after the stated period may not be eligible for review.
Return Conditions
If a return is approved, the product must be:
- Unworn and unused
- Unwashed and unaltered
- In its original condition
- Returned with all original tags, accessories and packaging intact
The item must not show signs of perfume, makeup, stains, wear, alteration or damage caused after delivery.
Rhévelle reserves the right to refuse a return if the product does not meet these conditions.
Resolution
Once the returned item has been received and inspected, Rhévelle will determine the appropriate resolution.
Depending on the circumstances and product availability, this may include:
- Replacement of the damaged or incorrect item; or
- A refund where a suitable replacement cannot be provided.
Any approved refund will be processed to the original payment method, subject to applicable banking or payment processing timelines.
Handmade & Embellished Products
Many Rhévelle pieces feature handcrafted embroidery, sequins, crystals, beadwork, mirror work, zari and other artisanal detailing.
Minor variations in embroidery, embellishment placement, weave, finishing or colour are part of the character of handcrafted garments and are not considered defects.
Minor loose threads or slight movement of delicate embellishments may also occur naturally and are not considered manufacturing defects.
Colour Variations
We make every effort to represent our products as accurately as possible.
However, colours may vary slightly due to photography, lighting conditions, screen brightness and individual device settings.
Such minor colour variations are not considered defects and do not qualify for a return or refund.
Final Sale
By completing a purchase with Rhévelle, the customer acknowledges and agrees that all sales are final except where the product received is confirmed to be damaged, defective or incorrect.