Shipping & Returns

At Rhévelle, every order is carefully prepared and packaged to ensure your pieces reach you beautifully and securely.

Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

During launches, exhibitions, festive periods, promotional events or periods of high demand, processing times may be slightly longer.

For made-to-order, customised, pre-order or specially sourced pieces, the estimated dispatch timeline will be communicated at the time of purchase.

UAE Delivery

We offer delivery across the United Arab Emirates.

Estimated delivery after dispatch is generally 1–3 business days, depending on the delivery location and courier service.

Shipping charges, where applicable, will be displayed at checkout or communicated before your order is confirmed.

International Shipping

International shipping may be available to selected destinations.

Delivery timelines and shipping charges vary depending on the destination, courier service and customs requirements.

Any customs duties, import taxes, VAT, clearance charges or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

Rhévelle is not responsible for delays caused by customs authorities or circumstances outside our courier partner’s control.

Order Tracking

Where tracking is available, customers will receive tracking information once the order has been dispatched.

Please allow some time for the courier’s tracking system to update after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and any other information required for successful delivery.

Rhévelle cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts or failure to collect the shipment, additional shipping charges may apply for redelivery.

Delayed or Lost Shipments

While we work with trusted delivery partners, occasional courier delays may occur.

If your shipment appears significantly delayed, please contact us and we will assist you in coordinating with the courier wherever possible.

Rhévelle is not responsible for delays arising from circumstances beyond our reasonable control, including customs delays, weather conditions, public holidays, courier disruptions or other unforeseen events.

Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging before opening it and contact us as soon as possible.

For any questions regarding your shipment, please contact the Rhévelle team through our official customer service channels.